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Orders are processed within 1-3 business days.
Europe: 5-10 business days - Free over €45
UK: 5-10 business days - Free over £40
Canada: 7-14 business days - Free over $65 CAD
Australia: 10-20 business days - Free over $75 AUD
United States shipping is currently unavailable.
Customs and duties may apply for international orders.
30-day return policy for unused items in original packaging.
Exchanges available for different sizes or colors, subject to availability.
Refunds processed within 5-7 business days after receiving your return.
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Frequently Asked Questions
Orders to Europe and the UK typically arrive within 5-10 business days. Canada 7-14 days, Australia 10-20 days, and other international destinations 14-35 days. Free worldwide shipping on orders over the local-currency equivalent of €45 (£40 UK, $65 CAD, $75 AUD). Custom items are made to order in 1-3 business days; non-custom items are processed in 1-3 business days before shipping. US shipping is currently suspended due to ongoing tariff changes.
We accept returns within 30 days of delivery for most non-custom items. Products must be unused, unworn, and in their original packaging with all tags attached. Custom or personalized items (such as LED signs, desk signs, keychains, or apparel with a personalized name) are not returnable once production has started, as each piece is made just for you. Limited drops, opened collectibles, and final-sale items are also non-returnable. If an item arrives damaged or defective, we'll replace it free of charge - email support@mizoke.com with photos. Visit our returns page to start a return.
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage. We'll arrange a free return and send a replacement or refund the full purchase price, your choice. Keep the original packaging until the issue is resolved.
