Question 1

How long does shipping take?

Accepted Answer

European orders typically arrive within 5-12 business days. UK orders take 5-10 days, Canada 7-14 days, Australia 10-20 days, and other international destinations 14-35 days. Free shipping is available in most regions above certain order values. All orders are processed within 1-3 business days before shipping.

Question 2

Do you ship internationally?

Accepted Answer

Yes! We ship to most countries worldwide. International shipping rates are calculated at checkout based on your location and order weight. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient. Note: Shipping to the United States is currently suspended due to tariff changes.

Question 3

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for most items. Products must be unused, unworn, and in original packaging with tags attached. Some items, including limited edition drops, opened collectibles, and final sale items, are not eligible for return. Visit our Returns page to initiate a return.

Question 4

How do I track my order?

Accepted Answer

Once your order ships, you'll receive an email with tracking information. You can also track your order by logging into your account and visiting the Order History section, or by visiting our Order Tracking page and entering your order number and email address.

Question 5

Are your products officially licensed?

Accepted Answer

Yes, all products sold on Mizoke are officially licensed merchandise. We work directly with licensors and authorized distributors to ensure authenticity. Each product includes proper licensing information and meets quality standards.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption to protect your payment information.

Question 7

Can I cancel or modify my order?

Accepted Answer

Orders can be cancelled or modified within 1 hour of placement. After this window, orders enter processing and cannot be changed. Please contact our customer service team immediately if you need to make changes. Once an order has shipped, it cannot be cancelled.

Question 8

What are "Drops" and how do they work?

Accepted Answer

Drops are limited edition product releases that are available for a limited time or in limited quantities. When a drop goes live, you can purchase items while supplies last. Some drops may require you to be logged in or signed up for notifications. Once a drop sells out, items typically do not restock.

Question 9

Do you offer size exchanges?

Accepted Answer

Yes, we offer size exchanges within 30 days of delivery, subject to availability. Simply initiate a return through your account and select "Exchange" as your reason. Return shipping costs are paid by the customer. If your preferred size is unavailable, you can choose a refund instead.

Question 10

How do I know what size to order?

Accepted Answer

Each product page includes a detailed size chart with measurements. We recommend measuring a garment you own that fits well and comparing it to our size chart. If you're between sizes, we generally recommend sizing up. Feel free to contact us if you need sizing advice.

Question 11

What if my item arrives damaged?

Accepted Answer

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a free return and send a replacement or issue a full refund, whichever you prefer. Keep all original packaging until the issue is resolved.

Question 12

How can I contact customer support?

Accepted Answer

You can reach our customer support team through our Contact page, by emailing support@mizoke.com, or through our social media channels. Our team typically responds within 24-48 hours during business days. For urgent order issues, please include your order number in your message.

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